## Support

### Get in touch

We're here to help you ship your Talli integration. For all integration questions, API errors, account issues or technical assistance, email **support@talli.ai**. We aim to respond within one buisness day.

### What to include in a support message

The more specific the report, the faster we can help. Try to include:

| Field | Example |
|  --- | --- |
| Environment | `sandbox` or `production` |
| Organization ID | `org_01HFG...` |
| Endpoint and method | `POST /v3/distribution-manager/payout-instructions` |
| Timestamp (with timezone) | `2026-06-08T14:32:11Z` |
| `requestId` | If present - Returned on `5xx` responses in the `requestId` field of the error body |
| Expected behavior | "Payout instruction should be requested" |
| What you got | Status code, response body, and any client-side logs |


### Before you reach out

A short pre check usually gets you an answer faster than waiting for a reply:

- Check the [Changelog](/docs/changelog/changelog) - recent behavior changes are documented here, including additive fields, deprecations, and bug fixes.
- Read the [API Basics](/docs/get-started/api-basics) - for tips on authentication, error handling and rate limits.